SAARAM ESSENTIAL PRIVATE LIMITED

Privacy Policy

The domain name www.eazideal.in and eazideal Mobile app are operated by Saaram Essential Private Limited a company incorporated under the laws of India with our registered office at C2,C3, 3rd Floor, Shriram Towers, C-18, 3rd Cross West, Thillai Nagar, Trichy – 620018, Tamilnadu.

We eazideal.in observe privacy protection policy of our customers similar to you very seriously. We operate on the highest standards in this regard because we value the trust you place on us. We strive to ensure that we treat all information provided by you with the highest diligence and integrity.

Through this document, we wish to make you feel safe and comfortable while using our website. We want to make you fully aware of certain data/information that we will be collecting from you so that you feel confident in sharing that particular information with us.

This Privacy Policy covers the information that Saaram Essentials Private Limited collects from the user(s) of www.eazideal.in and eazideal Mobile app. By using the services on the www.eazideal.in website and eazideal Mobile app, you agree to the collection and use of information in relation to this policy, terms of service, conditions, etc.

Please note-: Our privacy policy is subject to change from time to time without notice. Please review this policy periodically to make sure that you are aware of the changes.

1. Customer/User Data

For an enhanced shopping experience, we may require you to provide us with certain identifiable information about you which may not be limited to name, phone number, and postal address. We use this information to contact or identify you.

Here are the types of data we may collect and how we may use them.

2. Personal details

This will include your-

  • First and last name
  • Email address
  • Contact number
  • Shipping or billing address
  • Pin code

We collect this data when you create an account on our website and app, make a purchase or contact us.

3. Log data-

When you visit our websites, your browser sends us information called as “log data” which includes-

  • The type of device you use
  • The IP address of your device
  • The type of Internet browser you use
  • The pages you visit/access
  • The links you click on our website
  • The number of times you access the page
  • Things you view, add to bag, add to wish list

4. Cookies-

Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our website to give you better shopping experience.

You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website.

5. How we use your personal data

In general, we use your personal information to improve our products and services, to communicate with you, to offer you personalized services and to ramp up the security of our website. We will be making calls and sending SMS through a third-party platform. With your information We sought your consent to receive promotional / confirmation calls on the number shared, and such calls and SMS would be coming from a third party platform.  

6. Improving our services-

We use the personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for the purposes such as data analysis, research, and audits.

7. Contacting you-

Subject to your priory expressed consent for using our services, we may use personal data to send you marketing communications in relation to Saaram owned products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out anytime you want.  

8. For safety and security-

We use personal data to verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies.

 

9. Disclosure of user data

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our services;
  • To provide the service on our behalf;
  • To perform website-related services; or
  • To assist us in analyzing how our website is used.

We want to inform our website users that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalf such as website hosting, email services, marketing, sponsoring of sweepstakes, contests, and other promotions, auditing, fulfilling customers orders, data analytics, providing customer service, and conducting customer research and satisfaction surveys. However, they are obligated not to disclose or use the information for any other purpose.

10.Security

We value your trust in providing us your personal information, thus we striving to use commercially acceptable means of protecting for it. Unfortunately, the transmission of information over the internet is not completely secure and no method of electronic storage is 100% secure and reliable, and hence we cannot guarantee absolute security.

 Once we receive your information, we utilize commercially reasonable procedures and security features to prevent unauthorized access.

11.Link to other sites

We provide links to other websites for your convenience and information. These sites may have their own privacy policies in place. We are not responsible for the content of linked sites or any use of the sites. This privacy statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

12.Children’s privacy

Our services do not address anyone under the age of 15. We do not knowingly collect personally identifiable information from children under 15. In the case we discover that a child under 15 has provided us with personal information, we immediately delete this from our servers.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately so that we will be able to do necessary actions.

13.Changes to the privacy policy

We may periodically change this privacy statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. We expect most such changes to be minor. Any non-material changes will take effect immediately upon posting of an updated Privacy Statement.

14. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at mail@eazideal.in If you do not agree with our privacy policy, please refrain from using our website any further.

Please note that Saaram or its employees will never send any payment link or ask for sensitive information like VPA-UPI related, User ID, PIN, Internet Banking passwords, Card details, CVV No, OTP, etc, through phone/SMS/email or any manner. please be aware and never share such details to anyone.

 

Shipping Policy

We endeavour to provide a pleasant and zero-hassle shopping experience for you. All our policies and terms of use are crafted to ensure ease of purchase and support. We request you to thoroughly review them and make informed purchases.

We at Saaram, understand the importance of delivering your products timely and safely. Therefore, we partner with some of the most reputed Indian and international courier to ensure seamless delivery of all orders.

Domestic Shipping

  • Charges: The shipping charges depend on the weight of the total order parcel and distance of the location which is calculated at the time of checkout.
  • Timelines: In our Products, all orders will be processed within the same day. The actual dispatch will happen within 2 working days from the date of order. In Products from 3rd party suppliers, despatch will be processed subject to availability. In case of non-availability, we will revert to you with expected delivery date.
  • Receiving Order Guidelines: As we ship your orders via third-party shipment agencies, we want to ensure that the parcel reaches you intact and in good condition. Therefore, in case you receive a damaged, broken, or opened parcel, we request you to record a video and take images of the same and not accept the order. You can mail all the images and videos along with the order number so that we can use the same to resolve the issue for you at the earliest and settle claims with the shipment agency.
  • Process: Once you have placed an order on our website, our system puts your order into the process. Once the order is processed, the ordered item(s) are passed through multi-level quality checks. Your item is packed securely and handed over to our trusted delivery partners. After the order is dispatched, a unique tracking identity number is sent to you on your registered email & mobile number via SMS. You can track the status of the order delivery on the courier partner’s official website using the tracking number.

 

Return and Refund Policy

Shipping, Cancellation, Return, Exchange and Refund policy 

At Saaram Essentials Private Limited, we are committed to provide you with quality products. We take great care to supply high-quality products from our own Products as well as third party Suppliers also.

SHIPPING TIME AND COST:

  • In our Products, all orders will be processed within the same day. The actual dispatch will happen within 2 working days from the date of order. In Products from 3rd party suppliers, despatch will be processed subject to availability. In case of non-availability, we will revert to you with expected delivery date.
  • If the product cannot be despatched within 7 days from order date, we will intimate the same to you and credit full refund.
  • The shipping charges will be calculated based on weight and distance of the delivery location. Charges will be indicating the customers at the times of Purchase.

RETURN OF DEFECTIVE PRODUCT:

Any of our products with a quality defect and purchased from our mobile app or website can be returned to us within 7 days of purchase.

How to claim REFUND:

  • Intimate us within 7 days of purchase, by e-mail to care@eazideal.in about the defect in our product supported by images, video, description and your purchase order number.
  • On evaluation of the above communication, we will revert to you with our authorization of the return. We will collect defect product at your doorstep.
  • Ensure that the returned product and accessories along with the packaging are all in original condition and are not used in any way.
  • On receipt of the goods and subject to reconfirmation of the defect, refund / replacement action will be initiated. Refund amount will be credited to your account in the form of reward points only, so that you can reorder the same or any other product from our website or App.

RETURN OF WRONGLY SUPPLIED PRODUCT:

  • Any of our product, in-correctly delivered against your order, can be returned to us within 3 days of receipt of the same. In this situation, we will credit full refund.

 

How to claim REFUND:

  • Intimate us by e-mail to care@eazideal.in about the in-correctly delivered product, supported by images, Videos, description and your purchase order number.
  • On evaluation of the above communication, we will revert to you with our authorization of the return. We will collect defect product at your doorstep.
  • Ensure that the returned product and accessories along with the packaging are all in original condition and are not used in any way. Please pack the product to be returned, in proper packaging so that the same is received by us in good condition.
  • After receiving the products, we will evaluate the same and found in correct delivery, refund will be initiated within 7 working days.

EXCHANGE FOR ANY REASON:

The company does not offer any exchange of our products, except for defective or tempered packaging.

CANCELLATION OF ORDER:

We have an easy cancellation policy. Any order can be cancelled before the goods are dispatched from our warehouse, which is normally on the same day. It is therefore important that you get in touch with our customer care number +91 9994639989 or e-mail us at care@eazideal.in without any delay. Once the product is dispatched, the order cannot be cancelled. Please note that the entire order will have to be cancelled. It will not be possible to cancel part order.

Once the order cancellation is confirmed by us, we will arrange to refund the full order amount.

RETURN OF PURCHASED PRODUCT FOR ANY REASON:

The company does not offer any return option for the purchased product for any reason what so ever.

PRODUCT RECEIVED IN DAMAGED CONDITION:

  • In case your purchased product is received in damaged condition, please Intimate us, within 3 days of receipt of the product care@eazideal.in describing the damage in the product, supported by images, description and your purchase order number.
  • On reviewing your communication, we will guide you for the return and refund process.

For any clarification on the above Policy, please write to us at care@eazideal.in or call us at +91 9994639989, and we will be happy to provide all assistance.